By: Chad Larrabee, Global Product Manager for Oil-Free Rotary
Rotating equipment needs to be serviced, air compressors are no different. Whether it's an emergency repair or planned maintenance, most plant managers would agree that getting back up and running quickly is the main priority. Downtime can be costly and take away from precious production time. Because of this, the quality of a service may hinge on factors that influence uptime.
How do service providers address the quality factors that plant operators care about? Through service quality indicators (SQI). SQIs are metrics that denote which items matter most to manufacturers when it comes to services. If a service provider has these in place, it indicates an effort to prioritize the service experience and a recognition that these indicators could vary by manufacturer.
When it comes to servicing air compressors, I’ve found the following four SQIs are factors that manufacturers and plant managers care about most.
Are these the right indicators? If not, what metrics matter the most to you? We know measurement is critical for improvement (thank you, Peter Drucker), but are you measuring the right things?