Tips from an Ingersoll Rand Master Technician
Name: Lenny Peterson
Location: Chattanooga, TN
Role: Master Tech
Master Tech Lenny Peterson
At the heart of every smooth-running operation is a skilled technician. In this edition, we spoke with Lenny Peterson, an Ingersoll Rand Master Technician based out of the Chattanooga, TN, to learn more about his role, perspective on the industry, and the value of experience in the field.
Q: How long have you been in the compressor industry?
A: 27 years.
Q: How were you introduced to Ingersoll Rand?
A: I was with another compressor manufacturer previously and while on a job, there was an Ingersoll Rand service manager servicing some equipment. After having the opportunity to speak with him as well as get to know some of the other service managers, I was intrigued by their role at the company and decided to apply.
Q: Can you tell us a bit about your role and what you specialize in?
A: I’m an Ingersoll Rand Master Technician and I specialize in maintenance and diagnostics of centrifugal air compressors. I enjoy working with centrifugal compressors. In my past experiences, few people wanted to work with them, but I enjoyed how simple they are with fewer moving parts than most other types of compressors.
Q: What’s your favorite thing about your job?
A: I enjoy being out in the field at a job site and meeting new customers. My favorite part of what I do is helping a customer resolve an issue with their compressor and get their operation back up and running.
Q: What should customers know about Ingersoll Rand’s product offerings?
A: We basically have an air compressor to fit every application. If someone is unsure of what compressor they need, they just need to reach out to one of us. We can help guide them to the right solution as well as explain why we are making that recommendation.
Q: Can you describe a common challenge customers face in the field and what you do to help resolve it?
A: The most frequent thing I run into is when a customer doesn’t understand a wiring diagram. I typically take time to explain to them how it works and together we find a way to make everything work the way it's supposed to.
Q: How does your past experience help you in your current role?
A: Other technicians and salespeople reach out to me because they know my background and experience in the industry. Anytime they’ve got questions, I’m available to be tech support for them. Due to my past experiences, it’s valuable to bring that knowledge not only to customers but to the team.